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Whitepaper: Considerations when Migrating Legacy IVR Applications

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Irrespective of the driving forces behind it, undertaking a project to migrate to a new IVR is a significant project for any Enterprise.

Aside from the project work required to achieve the goal, there are numerous significant implications inherent in the decisions that are made. Any one of which could be leading the business down the same path again.

So, how can you ensure that you weigh up all the alternatives available today, and enter into a project confident that you will ...

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