West « Arca+

Are You Ready to Update Your IVR and Save?

Posted by: West

Updating to a new IVR solution usually means completely rewriting existing applications in order to run on the new platform—an expensive, time consuming and disruptive endeavor.

Not so for Zenith American Solutions. Using the Arca+ automated migration tool, Integrated Voice Solutions (IVS) quickly and easily converted application functions and logic exactly as they existed, saving time, effort and money.

Download this Case Study and Learn How:

IVS migrated Zenith American’s IVR system to a modern, open standards-based platform in less than 30% of ...

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13
JAN

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Categories: Blog, Case Study, Resources

Tags: Case Study, Legacy applications, Zenith American Solutions

Replace Your End-of-life IVR and Save Money in the Process

Posted by: West

Feeling Trapped by Your Legacy IVR?

Organizations have invested millions of dollars into legacy IVR application development. Many fear that moving to a new platform will mean making that investment all over again.

Not So Anymore.

VXML is the most frequently adopted development standard in the telephony industry today. When using an automated migration tool like Arca+ to convert from legacy IVR platforms, you have the opportunity to:Use an IVS preferred program to save an average of 46% on the cost of ownership ...

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25
OCT

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Categories: Blog, Resources

Tags: Data Migration Analysis

Whitepaper: Considerations when Migrating Legacy IVR Applications

Posted by: West

Irrespective of the driving forces behind it, undertaking a project to migrate to a new IVR is a significant project for any Enterprise.

Aside from the project work required to achieve the goal, there are numerous significant implications inherent in the decisions that are made. Any one of which could be leading the business down the same path again.

So, how can you ensure that you weigh up all the alternatives available today, and enter into a project confident that you will ...

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12
JUL

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Categories: Resources, Whitepapers

Dead End IVR?

Posted by: West

Road Ends

Commoditization of the IVR market has driven many IVR platforms toward an end-of-life condition. End of support forces enterprises to purchase new IVR platforms and redevelop their applications. The move to new technology is a risky proposition. Excessive migration cost prohibits moving to more advanced technology. Businesses are therefore, stuck.

Bridge the Gap

Our implementation partner, IVS, has a new whitepaper: Considerations When Migrating Legacy IVR Applications. This paper reveals facts about selecting new ...

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10
JUL

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Categories: Blog

Arca+ Cements Voxeo & Integrated Voice Solutions Partnership

Posted by: West

Voxeo the leading provider of Unlocked Communications™, and Integrated Voice Solutions (IVS) have announced the ability to automate the migration from existing legacy and end-of-life interactive voice response (IVR) systems to the more flexible and powerful open-standards technology of Voxeo’s communication platforms. Once migrated to the more advanced Voxeo platform, users will be able to create just one single application and deploy it across any combination of voice, text ...

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9
MAY

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Categories: Blog, News, Press Releases

Tags: Press Release, Voxeo

Still Rolling the Dice?

Posted by: West

SAME GAME…

Consolidation of IVR vendors has pushed many platforms into an End-of-Life condition.
If they are “not quite dead yet,” they are heading there. As time continues and technology improves, more will come.

SAME RESULTS…

Choosing a vendor can be as predictable as a craps game. You are faced with spending vast sums of hard earned capital to redevelop your applications on your new platform. Then you need to spend more to leverage this new technology to advance your ...

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2
MAY

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Categories: Blog

Tags: future-proof, Roll the Dice