Voxeo the leading provider of Unlocked Communications™, and Integrated Voice Solutions (IVS) have announced the ability to automate the migration from existing legacy and end-of-life interactive voice response (IVR) systems to the more flexible and powerful open-standards technology of Voxeo’s communication platforms. Once migrated to the more advanced Voxeo platform, users will be able to create just one single application and deploy it across any combination of voice, text or mobile web-based communication channels, giving contact centers the ability to deliver exceptional customer experiences anywhere and anytime.
Read more of the press release here:
Read more about Integrated Voice Solutions here:
http://www.integratedvoicesolutions.com/legacyplatformconversions.html
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Arca+ from Arca Software splits the design and development of an application from the platform that it runs on so that as new technology arises, the application investment is protected. Commoditization of technology has left many companies stuck with high annual-support fees associated with legacy systems or being forced to redevelop their applications on open standard-based systems. All of these options are costly and do not leverage the initial investment in creating the applications. Arca+ lowers the cost barrier and allows companies a new way forward. Arca Software is a wholly owned subsidiary of Blue Flame Industries LLC.